Privacy Policy

A legal disclaimer

At QuoteLink (“we”, “us”, “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or submit an enquiry.

Who We Are

QuoteLink is a UK-based lead generation and referral platform that connects customers with local electricians and trade professionals.

QuoteLink
Coventry, UK
contact@quotelink.co.uk

We act as a data controller for customer information collected through our website forms.

Information We Collect

When you use our website, we may collect the following types of information.

For Customers (Homeowners & Business Owners):

Name
Contact details (email address, phone number, postcode)
Details about your job request or project

For Tradespeople (Electricians and Contractors):

Business name
Contact name
Email address and phone number
Business address and service areas
Payment or billing information (if applicable)

We may also collect technical data such as your IP address, browser type, and how you interact with our website for analytics and performance improvements.

How We Use Your Information

We use personal data for the following purposes:

For Customers:

To process your quote request and connect you with one or more local tradespeople.
To contact you about your enquiry if clarification is needed.
To improve our services and website experience.

For Tradespeople:

To send you relevant customer leads.
To manage your account and billing.
To communicate service updates or opportunities.

We do not sell personal information to any third parties.

Sharing Your Information

For Customers:
By submitting a quote request, you consent to your information being shared with one or more trusted tradespeople so they can contact you directly regarding your job.

For Tradespeople:
Your information may be shared internally within QuoteLink or with payment processors (for billing purposes), but never with unrelated third parties.

All partners and service providers are required to handle your data securely and in accordance with UK GDPR.

Lawful Basis for Processing

Under UK GDPR, we process data based on the following lawful grounds:

Consent — when you submit your details through our form.
Contract — when we share your information to connect you with tradespeople.
Legitimate Interests — to operate and improve our lead generation service.

Data Storage and Security

We use secure systems and encryption to protect your information.
Data is stored on GDPR-compliant servers within the UK or EEA.
Access to your data is restricted to authorised personnel only.
We retain personal data only as long as necessary for the purposes outlined in this policy.

Your Rights

Under data protection law, you have the right to access, correct, or delete your personal data.
You may also withdraw consent, object to processing, or request that we restrict the use of your data.
If you wish to exercise any of these rights, please contact us at support@quotelink.co.uk.

If you believe your data has been handled incorrectly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience and analyse website performance.
You can manage or disable cookies through your browser settings.

Data Retention

Customer enquiry data is generally retained for up to 12 months after submission.
Tradesperson account data is retained while your account is active and for up to three years after inactivity, for billing or audit purposes.
After this period, data is securely deleted or anonymised.

Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.
By continuing to use our site, you agree to the revised policy.